Myglobephone.com

1. What is VoIP?
2. How do I make calls using VoIP?
3. How do I receive calls using VoIP?
4. What is a broadband or high-speed Internet connection?
5. Do I need a computer?
6. Do I need to have my computer turned on to talk on the phone?
7. Do the people I call need a computer?
8. Must I speak through the computer to use your service?
9. Which VoIP codecs are supported by myglobephone.com?

1. What is required to use the myglobephone.com service?
2. Is myglobephone.com service a cell phone or wireless phone service?
3. Does the person I am calling need to have myglobephone.com service too?
4. Can I keep my current phone number with myglobephone.com?
5. What area codes do you have available?
6. What types of telephones work with your service?
7. Can I use my answering machine with myglobephone.com?
8. Can I use my fax machine with myglobephone.com?
9. How many phone lines can I have?
10. Is myglobephone.com service Apple Macintosh compatible?
11. Can I use multiple phone extensions with the phone adapter?
12. Can I still use the Internet while making calls?
13. Does myglobephone.com provide 911 or E911 services?
14. Can I use myglobephone.com with a home alarm system or personal emergency response services?
15. How to setup e164.org for my account?

1. Is Internet service provided with my myglobephone.com account?
2. How fast of an Internet connection do I need?
3. Does myglobephone.com work with dial-up Internet access?
4. Does myglobephone.com work with satellite-provided Internet service?
5. Does myglobephone.com work with America Online DSL?
6. Does myglobephone.com work with Windows Internet Connection Sharing (ICS)?

The VoIP (Voice Over IP) protocol allows you to make and receive phone calls through your broadband Internet connection using a standard touch-tone phone. You make a call using VoIP by dialing a number on your phone, as you always have. To receive a call using VoIP, simply pick up your phone when it rings, as you always have. All VoIP calls are carried over the Internet until each call needs to be directed to a regular phone line. This allows you to save money on local, long distance, and international calls. When you sign up, you are also given a new phone number that others can use to call you on your new VoIP service (though you may also be able to transfer your old phone number to the VoIP service). You will then be able to keep this phone number, no matter where or how often you move. VoIP provides the same quality as a traditional phone service, and you get more features for less money.

• Substantial savings compared to traditional phone services
• Regular local phone service is no longer needed
• Ability to move anywhere and keep the same number
• Detailed online tracking to monitor your account activity
• Phone features not offered by traditional phone providers

Broadband Internet access is a service that provide very fast Internet access, sufficient to carry multiple data transmissions simultaneously. There are several types of broadband connections including:

• Cable modem
• DSL
• T-1
• Fractional T-1
• T-3

The voice quality of VoIP is dependent on the speed and quality of your internet connection. Most broadband Internet connections are fast enough to support myglobephone.com service. Note: myglobephone.com service is not recommended for use with dial-up Internet access.

No. The myglobephone.com service works independently from your computer, so you do not need a computer. Additionally, your computer does not need to be turned on when using myglobephone.com. You do need to have a broadband Internet connection.

No. They only need a working phone. They will not even be aware you are calling using myglobephone.com, though we hope that you let them know!

No. myglobephone.com does not require a computer. You speak through an ordinary touch-tone telephone connected to a myglobephone.com-provided adapter. That said, The myglobephone.com service DOES support Soft Phone clients for your PC or laptop so if you want to talk through your computer, you can. A Soft Phone client is software that, once installed and executed, allows you to make calls through your computer using a microphone and speakers (for an example of softphones, see X-Ten or Eye-P). The sound quality will depend upon your computera^?™s audio equipment.

myglobephone.com currently support the G711u, GSM, G726-32 at 32kbps and G729a at 8kbps codecs.  

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Please see our requirements page.

No. myglobephone.com is not a cellular phone service provider. myglobephone.com allows customers to make and receive telephone calls using their broadband Internet connections. However, you can connect wireless (cordless) telephones to a myglobephone.com adaptor.

No. You can call anyone at any phone number using the myglobephone.com service. Calls to other myglobephone.com numbers are always free of charge. Indeed, some myglobephone.com customers have saved thousands of dollars by purchasing two myglobephone.com lines, one for themselves and another for their friend, relative, or remote business office.

Yes. You can keep your existing SIP phone number if you switch to myglobephone.com. Just contact us.

Remember, Your area code no longer depends upon the physical location of your phone. You can select a number in the available area code you find most convenient for those you call, and call you. For example: If you live in Boston, you can have a Los Angeles area code and number. If you have friends, family or business in the Los Angeles area, they would simply dial your L.A. number and be connected to your myglobephone.com phone in Boston. They do not pay long distance. and neither do you! Of course you may select a Boston area code if you would like, or you can have more than one number connected to your phone. DID numbers can be added at any time by accessing the features tab in the myglobephone.com Account Portal. You can activate myglobephone.com service today, enjoy all the features and start saving money, even if numbers in your city or town today are not yet available. When the number you want becomes available, you can switch your myglobephone.com phone number.

Virtually any touch-tone telephone can be used with the myglobephone.com service. Corded and cordless telephones both work well. Chances are your current phones will work perfectly.

The myglobephone.com service includes free voicemail. So, an answering machine is not necessary. If you prefer to use an answering machine, remember to turn off your myglobephone.com voicemail feature by accessing the myglobephone.com Account Portal. The default setting for voicemail is a^?~ona^?™ when you first activate your myglobephone.com service.

Though myglobephone.com customers have experienced high success in placing and receiving fax transmissions, myglobephone.com has not yet certified support for fax.

As many as you would like, and you save money every month on each one.

Yes. Your myglobephone.com service and web account is accessible via any modern web browser, and from any Internet connection, world-wide. PC or Mac, Windows or OSX, ita^?™s your choice.

There are four ways to plug multiple handsets into your Phone Adapter.

1. You can purchase a multi-line adapter jack, and then connect it to the phone port of the Phone Adapter. This will allow you to have multiple phones wired on a single myglobephone.com line. These adapters are readily available at retail locations that sell home telephone accessories, such as RadioShack.
2. Some myglobephone.com customers use cordless phone systems that come with a base unit and extra handsets. The base station of the cordless telephone plugs directly into the Phone Adapter. Multiple handsets can be placed anywhere in the house. Cordless phone systems are available at most retail consumer electronics stores.
3. You can purchase wireless phone jacks. The base unit connects to the Phone Adapter and the wireless jacks plug into your household electrical outlets. A telephone connects to the wireless jack. Please note that only the phone attached to the base unit will display Caller ID information. Although wireless phone jacks may accomplish multiple phone extensions, you may periodically experience dropped calls on the extension phones and an inability to talk on more than one phone at a time. Wireless phone jack equipment is available at RadioShack and other telephone accessories retailers.
4. Some of myglobephone.com customers have considered plugging the Phone Adapter directly into the existing telephone wiring in their homes, attempting to distribute myglobephone.com service to all the existing phone jacks throughout their home. The manufacturer of the adapter does not recommend hooking anything to the adapter other than a telephone. myglobephone.com recommends that you seek advice and direction from an electrician or someone who is familiar with internal telephone wiring on how to best connect it to your current household wiring to take advantage of multiple handsets. We would advise that you pre-check the wiring on the jacks to make sure you dona^?™t have live PSTN voltage on the jacks before connecting them to the Phone Adapter. If your home has a network interface, you may be able to unplug your wiring from the PSTN. The status of your phone wiring can be determined using a line tester, such as those that are available at RadioShack.

Yes. Your computer and the myglobephone.com service can share your Internet Connection

No.

You may connect any telephone communication device to your myglobephone.com adaptor. However, myglobephone.com recommends that you keep a simple phone line for a home alarm or personal emergency response device. Remember, the myglobephone.com service depends upon your broadband Internet connection, and electric power. If the connection goes down, or if power is not available, you will not be able to make or receive calls, nor will your alarm system. Please consult with a qualified alarm system technician before connecting your alarm system to a myglobephone.com line.  

1. Point your browser to http://www.e164.org
2. Click the Signup tab at the top of the page.
3. Complete the account creation page and respond to the confirmation email sent by e164.org
4. Back at e164.org click on the the Login tab.
5. Login to e164.org and click the Phone Numbers tab.
6. Click the Add link.
7. Fill in your areacode and phone number.  In the VOIP Protocol drop down select SIP to receive SIP calls
   
8. Now enter your public DNS address in the hostname field.
   
9. Format is follow: YOUR_USERID@sip.myglobephone.com  (88299XXXXXX@sip.myglobephone.com)
   
10. Click add number.
11. The next page display will be the phone number confirmation page.  The e164.org server will call the number that you are regitering (over the PSTN) and verify that you own the number.  It will supply a PIN via the phone call for you to enter on e164.org.  Click Yes and wait for the call.               NOTE: Your account must have credits to make this call.
12. Once you receive the call, enter the PIN on the confirmantion page and click Submit.
13. You are all set!
    

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No. myglobephone.com is not an Internet Service Provider (ISP) and does not provide Internet service. You must already have broadband Internet service to use myglobephone.com.

To use the myglobephone.com service, the only requirement is a high-quality broadband connection. myglobephone.com recommends at least 128kbs of bandwidth (64kbs uplink and 64 kbs downlink) be available per phone line. Although 128kbs is the minimum required, we recommend 150kbs to allow for a buffer of 22kbs for Internet usage (web browser and email) while talking on the phone.

myglobephone.com is not recommended for dial-up Internet connections, due to the slow speed of dial-up modems. To use myglobephone.com you must have a broadband Internet service. See also: What is broadband?

No. At this time, myglobephone.com service does not support Internet service provided by satellite.

No. At this time, AOL Broadband service does not support myglobephone.com.

No. myglobephone.com does not recommend ICS for Windows. The default lease time is automatically set for only 6 minutes. The Phone Adapter needs a virtually infinite lease time. Otherwise the phone adapter may reboot in the middle of a call. We recommend that you purchase a DSL/Cable web-safe router that will provide NAT and DHCP for your network.

• Learn more about NAT at wikipedia.com
• Learn more about DHCP at wikipedia.com

 

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